Terms of service

WRAP's Services include those delivered by Zero Waste Scotland, WRAP, WRAP Cymru, WRAP Northern Ireland, Resource Efficient Scotland, Recycle Now, and Love Food Hate Waste.

By using WRAP's Services (inclusive of all programmes and brands), you are agreeing to these terms. If you are using our Services on behalf of a business, that business accepts these terms. Please read them carefully.

Using our Services 

You may need a WRAP account in order to use some of WRAP's Services. You can create your own WRAP account, and manage it through your user profile available at  http://www.wrap.org.uk/user. It is your responsibility to keep your details up to date.

If you learn of any unauthorised use of your account, please contact us. WRAP cannot accept responsibility for any unauthorised use of your account but WRAP will take steps to prevent/remedy any unauthorised use that WRAP becomes aware of, which may involve cancelling/suspending an account.

Please do not misuse our Services, for example, do not interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. WRAP reserves the right to suspend or stop providing Services should WRAP have concerns about your use of the Services.

WRAP may send you information in connection to our Services. You may opt out of these communications if you wish.

Additional terms may apply when using some of our Services.


WRAP's Privacy Policy outlines how we treat your personal data. By using WRAP's Services you agree that WRAP can use such data in accordance with these Terms of Service and our Privacy Policy.

By creating an account, you agree to WRAP collecting information on how you use our Services. This information includes but is not limited to: when you login to the website; when you download a document; and when you update your profile.

By creating an account, you agree to WRAP contacting you for research purposes. Any such contact is likely to be limited and you are under no obligation to respond.

Changing our Services

WRAP may add new Services, change features to an existing Service or stop a Service altogether.

You can stop using our Services at any time. WRAP may also stop providing Services to you or add or create new limits to our Services at any time.


Other than as expressly set out in these terms or additional terms, WRAP does not make any specific promises about the Services. For example, WRAP does not make any commitments about the reliability, availability or ability of the Services to meet your needs. WRAP provides the Services "as is".


WRAP does not accept liability for loss or damage incurred by using our Services. This includes loss of: income or revenue; business; profits or contracts; anticipated savings; data; goodwill; tangible property.

About these Terms

WRAP may at any time modify these terms without notice. You should look at the terms regularly. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms govern the relationship between WRAP and you. They do not create any third party beneficiary rights.

If you do not comply with these terms and we do not take action immediately, this doesn't mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

If you wish to contact WRAP, please visit our contact page.